About this role
Job SummaryThis position is located in the Small Business Administration, Field Operations Center West - FOCW in Citrus Heights, CA; as a Field Operations Supervisor, assists in the management of the Field Operations Department and field delivery of the disaster loan program to homeowners, renters, businesses of all sizes, and private, non-profit organizations at disaster sites.
QualificationsGS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: Communicating orally, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan-making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND Communicating in writing the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan-making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND Assessing a disaster, emergency, or loan-making organization/program to identify and utilize a variety of resources and skills required to accomplish the mission; AND Leading or overseeing teams or projects to achieve organizational goals; AND Preparing presentations, correspondence, reports and/or other documents to support the goals of an organization. These qualifications must be clearly referenced in your resume. If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above. All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/28/2026.
Major DutiesAs a Field Operations Supervisor at theGS- 0301-13, some of your typical work assignments may include: Plan, manage, coordinate, and evaluate all aspects of disaster field operations. Coordinate and direct the establishment of teams of loss verifiers to conduct preliminary disaster assessments to assess the extent of disaster damages and economic losses and determine whether or not damage and monetary losses meet SBA' s minimum disaster declaration criteria. Continuously monitor various ongoing disaster operations and pending events and ensure the reallocation of personnel and other resources to meet changing needs and anticipated needs. Represent the Department at meetings and conferences with other SBA officials, officials of other agencies, including Federal, State and local governments, Congressional staff members, associations, business groups and the general public. Conduct post-operations analysis of recently completed disaster operations to determine successes and problem areas. Supervisory duties may include, but are not limited to: Participate in the selection of new employees. Prepare and deliver quarterly and annual performance appraisals to subordinate supervisors and serves as first-level reviewer for employees in department. Hear and resolve complaints from employees. Recommend disciplinary actions as necessary.