About this role
Overview To provide processing oversight, perform quality reviews and coordinate processing of equity loans. To conduct and coordinate training for the Section Staff. To assist in supervising section activities.
Responsibilities
Ensures borrowers' financial qualifications meet established guidelines and loan request conforms to loan program requirements and supporting documents meet conditional requirements.Reviews initial loan processing documents assigned to Equity Processors and Equity Closers (EPCs) to ensure compliance with federal and state regulatory disclosure requirementsReviews accuracy of estimated closing costs and loan pricing, authorizes release of this information to members, provide assistance and direction on the processing of complex or unique loansReviews loan submission files prepared by trainee level EPCs for accuracy and completenessApproves release of loan submissions to UnderwritingEnsures compliance documentation and disclosure requirements comply with federal, state, and local laws; regulations; NCUA requirements; FHLB; Credit Committee; and internal proceduresReviews file to ensure the accuracy of the loan pricing; research errors to determine cause (e.g., typographical, incorrect fees quoted) and resolves or recommends solutionsReviews title binder to ensure clear and marketable title with proper lien position as necessaryReviews trusts to ensure compliance with NFCU guidelinesIdentifies and resolves any title problems (e.g., chain of title, vesting, release/subordination of undisclosed liens/judgments filed against property, title exceptions) with members, closing attorney/agent, Realtor, or other related partyAuthorizes the release of the reviewed/approved package to members, notary publics, and closing attorneyProvides assistance and direction on the processing of complex or unique loans; resolves member escalated issuesConducts ongoing quality reviews and training for EPCs.Coaches, evaluates, and provides corrective guidance and/or additional, specialized trainingWorks with Mortgage Trainers to receive and distribute information regarding loan program changes, automated system changes, underwriting requirements, and documentation requirementsRemains current via emails, E-Grams, memos, and reference materials of changes affecting Navy Federal guidelines and federal, state, and local regulations and educates staff on changesAnalyzes changes in policies, procedures, and products and determines the impact on the functions of the section(s)Monitors the loans of employees on leave and conducts desk audits of equity loans in processProvides feedback, makes recommendations, and implements approved changesProvides assistance to section management.Provides input on employee appraisals and makes recommendations to improve processes and proceduresMonitors daily and monthly production reports (e.g., number of loans received, number of loans processed, aged loans, processing times)Researches and compiles data and reports results to Supervisor or ManagerParticipates on project teams, compliance audits, and Operational Risk reviews by representing the branch as Subject Matter Expert(s), often acting as the primary point of contact for the branchMonitors and analyzes the activities of service vendors including title companies and signing service providers, reports issues, and recommends changesMonitors the work of trainee level EPCs for accuracy, completeness, and timelinessMonitors EPCs' volume of work and adjusts assignments to meet the fluctuations of workloadCompletes the work of absentee EPCsActs as Supervisor(s) in the absence of incumbent(s), including completing timesheet approvals and managing leave schedulesPerforms other duties as assigned or appropriate. Qualifications
Experience that demonstrates extensive knowledge of the equity lending that includes processing equity both fixed and variable rate equity loans from the initial loan application through the loan closing processThorough knowledge of Equal Credit Opportunity, Truth-in-Lending, Fair Credit Reporting, Real Estate Settlement Procedures, and Fair Housing Acts and state regulationsDemonstrated ability to supervise and lead othersAbility to exercise initiative, make sound judgments, meet deadlines, and maintain poise in a variety of situationsAbility to interpret and apply regulations, instructions, and proceduresDemonstrated dependability, productivity, and accuracyDemonstrated knowledge of PCs and spreadsheet, database, and word processing softwareIf selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksStrong verbal, written, and interpersonal communication skillsStrong problem solving, planning, and organizational skills Desired Qualifications
Knowledge of related Navy Federal policies, procedures, products, and services Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM Location:
141 Security Drive, Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2026 • Yello and WayUp Top 100 Internship Programs 2025 • Computerworld® Best Places to Work in IT 2026 • Most Loved Workplace - America's Top Most Loved Workplaces® 2025 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America 2026 • Military Times 2025 Best for Vets Employers • Forbes® 2026 America's Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2026 Handshake Early Talent Award • Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.