About this role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The Function:
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.
In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.
Job Description:
The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.
Responsibilities:
Outreach to clients requesting and collecting KYC documentationServe as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functionsEnsure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partnersMonitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impactsGather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank's processesRaise process issues and improvements that collectively help our clientsPartner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as neededReview clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continueSupport the Outreach of both periodic refreshes as well as remediation and associated programsSupport the Outreach of jurisdictionally or regionally stringent requirements where neededEnsure timely collection of client required documentation, including follow ups where neededEnsure voice of the client is heard while adhering to policies, laws, rules and regulationsEnsure performance metrics are met and any exceptions are resolved within required timeframesMaster customer due diligence (CDD) requirements and guide clients as needed to complySupport the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to complyAdhere to bank privacy policies in securing non-public information obtained as part of KYC activitiesEmbrace a collaborative and output oriented culture Skills:
Bachelor's degree or equivalent work experience4+ years experience in a client facing role within the financial services or a related industryPreferred: Certified Anti-Money Laundering Specialist ("CAMS")Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictionsMust demonstrate a strong client focusExcellent interpersonal skills for motivation, collaboration and encouragementProfessional Demeanor: Demonstrating patience, composure, and positive attitude.Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detailExcellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, WordPreferred: Proficiency in written and spoken English and Mandarin