About this role
Overview
Are you a strong communicator who thrives in a sales-driven environment? Do you enjoy helping customers while working from the comfort of your own home? If so, Enterprise Mobility has the perfect opportunity for you!
We're currently hiring full time Work From Home Agents to join our Support Services Reservations Sales Team. In this role, you'll be the voice of our brand, helping customers book reservations while delivering exceptional service and maximizing revenue through effective sales strategies.
What You'll Do
Follow proven sales strategies to overcome objections and close reservationsCommunicate clearly and professionally with a wide range of customersDeliver outstanding service to ensure customer satisfactionWork independently in a quiet, distraction-free home officeEmbrace a performance-driven, team-oriented cultureExplore opportunities for growth and advancement-often within just 6 months! Comprehensive Benefits Package
Paid Time OffHealth, Dental, and Vision Insurance (30+ hours/week)Life Insurance & Prescription Coverage401(k) with Company Match & Profit SharingEmployee Discounts on Rentals, Car Purchases & MoreEducational Assistance (for full-time employees) What We Offer
Starting Pay: $18 / hourPaid Virtual Training:4 weeks, Monday-Friday, 9:00 AM-5:30 PM CST (attendance required)Includes a 6-hour network login session the Friday before training begins Schedule
Individual schedules that will be offered for the position are full-time, 40 hour per week schedules that are 8-hour shifts between the operating hours of 7 AM - 10 PM CST. Schedules may include weekends and holidays based on business needs. Schedules can only be changed via a bid process that is awarded based on performance. We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwideReceive and apply feedback from managers to improve call qualityEfficiently guide conversations and apply sales techniques to convert calls into reservationsProvide excellent customer serviceStrive to meet and exceed monthly personal and department metricsAdhere to a set full time schedule with scheduled breaks and lunches Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust currently reside in one of the following states:AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NE, NV, NM, NC, ND, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI, or WYMust have at least one year of sales experienceMust have experience in a competitive sales environment with measurable metrics or goalsMust have a minimum of two years of consecutive work experience with one employerPermanent residence with a defined working space that is free of distractions from any background noise including but not limited to sounds from animal/pets, TVs, radios, and children or other adults in the homeWorking from home is not designed or intended to be a replacement for appropriate adult or child dependent careMust be able to attend virtual mandatory 4-week training and the network login day for up to 6 hours the Friday before the training beginsMust understand and accept the schedule policy: Individual schedules that will be offered for the position are full-time, 40 hour per week schedules that are 8-hour shifts between the operating hours of 7 AM - 10 PM CST. Schedules can include weekends and holidays based on business needs. Schedules can only be changed via a bid process that is awarded based on performance. WFH Technical Qualifications for your home office:
Must have a Windows PC (no Chromebooks or MACs) with Windows 11 OS or higherMust have access to a cell phone to validate security information authenticationMust have a computer USB headset with microphoneMust have a webcam, both built-in and detached webcams are acceptableMust have an ethernet connectionMust have reliable and consistent high-speed internet access provided by a cable or fiber provider Minimum 10 mbps upload and 100 mbps downloadSatellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported The address on your application must be your current, accurate permanent address *Enterprise reserves the right to verify that your PC and Internet meets or exceeds these requirements