About this role
Join our Payments Operation team in Hong Kong, where you'll work at the intersection of business, operations, and technology to tackle complex challenges, streamline processes, drive incident readiness, and strengthen the firm's operational resilience.
As a Cash Operations Analyst within the Payments business, you will support end-to-end payment operations, incident response, and resiliency initiatives. You will simplify work processes, reduce operational costs through automation, and ensure strong controls and regulatory compliance. You will analyze payment and incident data to inform decisions and prepare materials for management review. You will also partner across cross-functional teams to ensure exercises, drills, and documentation are audit-ready.
Job responsibilities
Participate in change and project management for bank and industry driven initiatives, representing operations end to endServe as Incident Manager on Duty to detect, escalate, contain, recover, and close incidents while managing tight communications with stakeholdersSupport regional and local regulatory resiliency exercises and maintain audit-ready documentationMaintain strong risk and control practices by adhering to corporate policies and regulatory requirements for cash operationsIdentify and drive process simplification and automation to improve efficiency and reduce operating costsSupport daily handling of account breaks and resolve complex issues and transactionsReview and maintain standard operating procedures for cash operations on a regular cadenceAnalyze payment data and resiliency scorecards, create dashboards and communicate insights for management review for APACPrepare presentations for cash operations and regional resilience; partner on tabletop exercises, failover and disaster recovery drills, scenario simulations, and ensuring remediation follow-through Required qualifications, capabilities, and skills
Bachelor's degree in accounting, finance, economics, or business administrationMinimum 2 years of experience in bank operations or project managementThink like an owner, analytical problem solver and is able to spot issues early, escalates promptly, evaluates risk implications, and implements practical control fixesStrong risk and control focus with meticulous attention to detailCurious and fast learner on new technologies automation tools, and evolving processesStrong communication and interpersonal skills to collaborate with regional, cross-functional teamsProfessional, team-first mindset with a strong client focus; proactive, self-directed, and composed under pressureAdvanced proficiency with Microsoft Excel, Word, and PowerPoint Preferred qualifications, capabilities, and skills
Knowledge of local clearing, payments, deposits, liquidity, and cash management
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.