About this role
You'll help shape premium partner experiences that deepen customer engagement and strengthen long-term relationships. Join a cross-functional team where your strategy and execution directly impact large-scale products and platforms.
As a Vice President Product Manager in Strategic Partner Benefits, you will define product strategy and lead delivery for capabilities that connect customers to valuable partner benefits. You will drive solutions across digital experiences, partner integrations, enrollment and activation, fulfillment services, servicing operations, reporting, and data platforms. You'll collaborate across product, technology, operations, risk, compliance, marketing, and external partners to deliver scalable outcomes.
Job responsibilities
Define product strategy, roadmap, and delivery priorities aligned to customer needs, business outcomes, and platform scalabilityLead product discovery to evaluate new partner benefit opportunities and shape solution approachesOwn end-to-end delivery for capabilities spanning partner onboarding, enrollment and activation, fulfillment, servicing, and reportingTranslate customer and business needs into clear requirements, success measures, dependencies, and delivery plansPartner closely with technology teams throughout the software development lifecycle to drive secure and resilient solutionsEstablish strong governance, managing scope, timelines, risks, and trade-offs across a complex stakeholder ecosystemLead partner-facing product discussions on integration approach, testing, launch readiness, and post-launch supportDefine and track key performance indicators for engagement, utilization, operational effectiveness, and product performanceDrive continuous improvement across product processes, operational readiness, and customer experiencesBuild alignment across product, technology, operations, data, risk, compliance, marketing, finance, and partner teams to remove blockersMentor and develop product talent through coaching, feedback, and accountability Required qualifications, capabilities, and skills
Bachelor's degree or equivalent practical experience7 years of product management experience delivering digital products, platforms, or enterprise capabilitiesDemonstrated experience defining product strategy and translating business needs into roadmaps and executable plansExperience working in Agile delivery environments and partnering with technology teams across the software development lifecycleProven ability to lead complex cross-functional initiatives and influence outcomes across multiple stakeholder groupsExperience with partner integrations, API-enabled solutions, and/or large-scale operational processesStrong analytical and problem-solving skills, including evaluating trade-offs across customer experience, business value, and operational efficiencyStrong written and verbal communication skills, including executive-ready updates and recommendationsStrong organizational skills with the ability to manage multiple initiatives simultaneouslyDemonstrated ability to operate effectively in a matrixed environment and influence without direct authorityHigh ownership mindset and comfort navigating ambiguity in a fast-paced environment Preferred qualifications, capabilities, and skills
Experience in financial services, card products, benefits, loyalty, rewards, digital commerce, and/or partner ecosystemsExperience leading partner-facing product initiatives and complex third-party integrationsKnowledge of enrollment, activation, fulfillment, servicing, and/or customer engagement platformsExperience with APIs, cloud-based services, and authentication technologiesExperience with data platforms and reporting ecosystemsExperience supporting platform modernization, migration, and/or transformation initiativesFamiliarity with customer journey design, operational readiness, and launch management Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.