About this role
Job Description Summary Creates measurable business and customer value by defining and designing product, system, and service experiences grounded in human behavior, data, and business strategy. This role operates as a UX Interaction Designer who shapes what problems to solve and why-while guiding solution direction across cross-functional teams in complex, enterprise environments.
Leverages modern UX practices, including AI-assisted research, design generation, conversational interfaces, and insight synthesis, to accelerate decision-making and improve outcomes. Drives alignment between user needs, business objectives, and technical feasibility across system-level experiences.
Impacts the organization's ability to deliver high-quality, outcome-driven products with speed and precision, operating with strong judgment in ambiguous and high-stakes contexts.
Job Description
Design Strategy & Problem Framing Define and frame high-value customer and business problems using qualitative and quantitative research, analytics, and stakeholder inputLead discovery efforts to uncover unmet needs, operational inefficiencies, and opportunity areas within complex systemsTranslate ambiguous problem spaces into clear opportunity areas, design principles, and measurable outcomesAI-Enabled UX & Productive AI Leverage AI tools (e.g., generative AI, research synthesis tools, design copilots)Thoughtfully integrate AI into end-to-end design workflows (e.g., research synthesis, prototyping, concept generation) to drive speed, innovation, and decision qualityApply human-AI interaction principles to ensure transparency, usability, and trust in AI-powered experiencesConversational & Interaction Design Design and deliver NLQ (Natural Language Query) and chat-based interfaces, including context-aware, multi-turn conversational experiencesDefine interaction models for AI systems that balance automation, user control, and explainabilityEnsure conversational patterns are intuitive, scalable, and aligned to user mental modelsExperience & System Design Design scalable, cohesive solutions across complex, multi-product ecosystemsCreate annotated prototypes and wireframes that communicate complex software behaviorsContribute to and evolve design systems, patterns, and governance frameworksConduct user research and synthesize insights into actionable visualizationsSystemic Design Thinking Apply deep understanding of design systems to ensure all components-including conversational interfaces-are scalable, accessible, and consistent across the product ecosystemAlign interaction patterns with enterprise design standards and governance modelsConnect individual feature design decisions to broader system behavior and long-term platform strategyOutcome-Driven Product Development Partner with Product Management and Engineering to translate abstract problems into clear design roadmaps and deliverablesDrive outcomes by linking design decisions to measurable business and user impactBalance desirability, feasibility, and viability in solution developmentCross-Functional Leadership Influence product and engineering strategy through evidence-based recommendationsRepresent the user's voice across cross-functional teams and decision forumsFacilitate alignment across UX, Product, and Engineering on priorities, trade-offs, and solution directionRequired Qualifications For roles in Mexico Bachelor's degreeFor roles in Brazil: Experience in Digital Technology and UX Strategy/Design; knowledge level comparable to a bachelor's degree in design. Experience in Digital Technology and UX Strategy/Design; knowledge level comparable to a Bachelor's degree in Design For roles in the USA:Bachelor's Degree in Design with minimum 2 years of experience; or equivalent experience in UX, product design, or related fields
Desired Characteristics Strategic Mindset: Naturally connects individual feature design to broader system behavior and long-term platform strategy. Moves beyond "pixel-pushing" to link design efforts directly to measurable business outcomes.AI & Conversational Fluency: Demonstrated ability to go beyond basic chat implementation; understands the nuances of human-AI trust, conversational state management, and the ethical implications of automated systems.Systemic Craftsmanship: A "systems-first" designer who approaches Figma components not just as assets, but as scalable governance tools. Proficient in leveraging automation (Figma Make, etc.) to maintain high-velocity output without sacrificing quality.Influential Leadership: A proactive communicator who can translate technical complexity into clear, compelling narratives for non-design stakeholders. Comfortable operating where projects are ambiguous and direction is evolving.Cross-Disciplinary Agility: A team player who balances desirability, feasibility, and viability, effectively bridging the gap between product strategy and engineering execution.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position