About this role
As a Receptionist at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver a magical first impression, welcoming members and guests with warmth to deliver that ‘home away from home’ feeling. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do.
Your main duties
● Ensuring every member is welcomed by their name and every guest is welcomed with open arms and in a hospitable manner; the Soho House way is warm and friendly.
● Answering high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
● Building and maintaining positive relationships with members and guests.
● Supporting, directing and problem solving in real time to ensure any member or guest related concerns or complaints are resolved straight away.
● Supporting the team as needed on an ad-hoc basis.