About this role
If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.
As an Associate within Margins Services Operations (MSO) team, you will be accountable for end-to-end operational service delivery for margin services clients, acting as the first point of escalation for queries and incidents. You'll ensure high service standards, manage operational risks, and drive sustainable remediation. You'll partner with internal teams, coordinate client communications, and contribute to process enhancements, reporting, and strategic projects.
Job responsibilities
Ensure operational work is completed in accordance with control procedures, using daily checklists and structured sign-offsEscalate issues to management and drive resolution with internal and external partnersOwn end-to-end client inquiries, coordinating internal actions to deliver timely, accurate responsesAct as first-level escalation for clients and internal contacts, managing operational events and structured communicationMaintain an issue log, deliver root cause analysis, and implement remediation plans to prevent recurrenceContribute to management reporting, supporting the production and analysis of KPIs and MISTrack trends in work volumes and error types, document adverse trends, and propose actionable solutionsManage client communications for operationally driven projects and client-initiated change requestsAddress client inquiries related to reporting, audit requests, and ad hoc files; deliver client education sessions as neededPrepare materials for service reviews and represent Operations in client discussionsCoordinate cross-team efforts for client satisfaction surveys and support action planning based on feedback Required qualifications, capabilities, and skills
Bachelor's degree4+ years' experience in settlements, trade support, middle office, or collateral operations (financial services)Strong knowledge of global financial markets and collateral managementAdvanced Excel skills; comfortable with operational metrics, exception tracking, and trend analysisStrong interpersonal and communication skills; able to build trusted relationshipsAnalytical, independent, reliable decision-maker with strong ownership/accountability and controls focusAble to prioritize under tight deadlines in a fast-paced environment; collaborative team player who can also act decisively on their own Preferred qualifications, capabilities, and skills
Familiarity with automation and analytics tools such as Tableau, Alteryx, and PythonExperience with client-facing operational service delivery in collateral or margin servicesExperience supporting process improvement or transformation initiativesStrong stakeholder management and collaboration skillsExperience with client education and training deliveryExposure to global collateral management platforms and best practicesExperience with business management activities, including reporting and survey coordination
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.