About this role
Help strengthen the quality and control environment in a fast-paced operations setting. You will review complex transactions, identify trends, and improve how work is performed across teams. You will collaborate with partners to reinforce consistent practices and support continuous improvement. Your work helps ensure clients and internal stakeholders receive accurate, timely outcomes.
As a Quality Analyst in the Equipment Finance Quality team, you will perform quality reviews for complex and multi-layered transactions to support accurate processing and strong controls. You will document results, track trends, and provide actionable feedback that improves performance and reduces recurring errors. You will partner across functional teams to support consistent quality standards and meet service level agreements.
Job responsibilities
Perform quality reviews of customer files and transactions against established quality control criteriaDocument review results accurately in the quality tracking system for monitoring and reportingComplete quality-related requests within defined service level agreementsFollow documented quality policies, procedures, and review guidelinesMaintain and update testing job aids and procedures to keep them currentIdentify error trends and escalate opportunities for training, coaching, or process improvementPrepare standard reports, issue logs, and tracking artifacts to summarize outcomes and activityBuild and apply strong working knowledge of end-to-end operational processes supported by the teamPartner with processors and stakeholders to provide clear feedback on defects and required correctionsCollaborate with fellow Quality Analysts to share best practices and improve review consistencyParticipate in quality, controls, and departmental projects, including control walkthrough discussions and sample gathering Required qualifications, capabilities and skills
Demonstrated attention to detail and ability to perform independent reviews with moderate supervisionStrong organizational and prioritization skills, with the ability to manage competing deadlinesProven ability to deliver accurate work in a high-volume, quality-controlled environmentEffective written and verbal communication skills to document findings and provide feedbackStrong analytical and problem-solving skills, including critical thinkingProficiency in Microsoft Excel and general computer applications used for tracking and reportingAbility to research and validate information to support quality review conclusionsAbility to work effectively in a team environment and collaborate across functional groupsAbility to build positive working relationships to support risk identification and issue resolution practices Preferred qualifications, capabilities and skills
Experience performing quality assurance, quality control, audit, or testing activities in an operations environmentExperience supporting equipment finance, lending operations, or similar transaction-based workflowsExperience developing or maintaining job aids, procedures, or reporting templatesQuality Analyst or Business Analyst experience
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.