About this role
Shape what's next in dental technology.
Join Henry Schein One!
Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.
Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of a winning team,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.
Shape what's next in dental technology. Join Henry Schein One!
Who We Are Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.
Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of a winning team,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.
Customer Success Manager This position is Remote within the United States
Job Summary This position is responsible for building relationships with Henry Schein One customers, working closely with the customers and advocating Henry Schein One. In this role you will serve as a strategic advisor to customers by developing success plans, conducting business reviews, driving product adoption, identifying growth opportunities, mitigating renewal risk, and ensuring customers achieve measurable business outcomes through their partnership with Henry Schein One. The goal is to improve the customers' business health by leveraging and promoting Henry Schein One software solutions and service offerings. This role proactively strengthens the relationship by improving the customers' business processes/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts.
What you will do Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactionsMonitor customer health indicators, engagement trends, adoption metrics, and renewal risksIdentify at-risk customers and develop proactive action plans to improve retention and satisfaction Drive adoption of priority Henry Schein One solutions and workflows that improve operational efficiency and clinical outcomesProvide strategic recommendations based on customer business objectives, workflows, and industry's best practicesIdentify opportunities for customers to increase value through product utilization and process optimizationAbility to communicate effectively with practice owners, office managers, DSO leaders, and executive stakeholdersStrong consultative and strategic relationship management skillsServe as the primary point of contact for customers and looping in other teams as needed to provide exceptional serviceProvide strategic oversight to customers customer life cycle to achieve rapid time-to-value with their purchaseProactively uncover opportunities to increase adoption and utilization, while also promoting professional services optionsSeek out customers who have had measurable success with Henry Schein One solutions and develop their interest in serving as a customer success storyTrack ownership of client records and data in the CRMMaintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewalDevelop a solid understanding of the dental industry and regional issues that could impact customers within assigned territoryProfessional, and regularly share best practices with the rest of the CS teamFacilitate customer escalation resolution Travel/Physical Demands Travel typically less than 10%. Office environment. No special physical demands requiredQualifications
Must have: Typically, a bachelor's degree or global equivalent in related discipline.Typically, 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.Previously managed a large customer base 100+ accounts preferredProficient with tools, systems, and proceduresBasic planning/organizational skills and techniquesGood decision making, analysis and problem-solving skills with ability to multi-taskGood verbal, public speaking, written communication and presentation skillsGood interpersonal skillsBasic conflict resolution skillsDeveloping professional credibilityExperience using a CRM and/or Customer Success platform preferredAchieved or exceeded retention goals in prior rolesAbility to quickly develop solid customer relationships over the phoneAbility to connect customers with relevant product offeringsAbility to successfully prioritize reactive and proactive tasks Nice to have: Master's degree or global equivalent Good understanding of industry practices5+ years of Customer Success or account management experience 5+ years of in-office dental practice experience The posted range for this position is $65,000 - $80,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you'll gain as a #TeamSchein member A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!A great place to work with fantastic people. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.
What you get as a Henry Schein One Employee A great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
*Benefits may vary by location or status.
Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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