About this role
MULTI-UNIT MANAGER PROPER FOOD SAN FRANCISCO, CALIFORNIA Company Background At Proper Food, we make it a cinch to eat well on the run. We craft our fare by hand fresh every morning the only we know how – with whole, seasonal ingredients sliced, chopped and seasoned with care. Nothing phony or factory-made. Just good, proper food that’s packed and ready to go. We cook all our meals from scratch each morning in our commissary kitchen and deliver them to our stores twice a day. At the end of each day, unsold meals are donated to local food banks. Proper Food launched in San Francisco in 2014 and has rapidly grown to 16 locations in the San Francisco Bay Area, earning accolades from customers, food critics and local media. We are continuing to grow in San Francisco, and in 2019 we started bringing our fresh, honest fare to NYC and redefining ‘fast food’ in way that appeals to the food-savvy and time-starved! The Role As a Multi-Unit Manager, you will oversee the operations of 2-3 Proper Food retail locations, managing a team of approximately 6-12 employees under the guidance of the Regional Manager. You will be responsible for ongoing store operations within your territory - hiring & training your team, upholding and streamlining processes, liaise between store and kitchen & actively participate in day-to-day store operations. Our stores are open primarily Monday – Friday and the Multi Unit Leader must be available to work varied hours during the week, including opening and closing. If you are a strong leader who is passionate about people, energized by the idea of changing the way people eat on the go, and enjoy leading and developing a team, this may be the position for you. Your Responsibilities Staffing, Scheduling & Personnel management: Hire, train & develop staff. Manage employee scheduling and payroll. Address performance issues swiftly and respectfully. Coordinate staffing on a weekly and daily basis. Operations: Ensure all procedures are being executed efficiently, effectively and at the highest level. Ensure functionality of all equipment and manage general store upkeep. Customer Experience: Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and the kind of customer service that puts a smile on everyone’s face. Closely monitor and quickly respond to customer feedback via multiple channels (e.g., in-store, email, loyalty program, social media, etc.). Inventory: Oversee and set daily & weekly pars. Supervise supply ordering. Catering & menu implementation: Assist Catering Manager and support catering program. Maintain updated collateral; labels, menus, allergens, signage, oven settings. Team building & Leadership: Maintain our positive, warm and high-performance culture. Demonstrate hands-on management, rolling up your sleeves and jumping in wherever needed. Be a role model for delivering an exceptional customer experience.