About this role
For the support of the Finance & Administration department, we are actively looking for a Customer Services and Administration Officer with following profile: ✓ Obtained degree: You have a Bachelor degree or equivalent by experience ✓ Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English. ✓ MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint) Job description: Main tasks: • As a customer services officer you are the direct contact person for our customers • Manage and ensure response of all incoming phone calls and customer service inquiries • Collect all sales orders from customers and introduce those orders in our ERP system (Oracle) • Responsible for the follow-up of orders from A to Z • Gather all information necessary to start the return/credit note procedure - complaints • Manage the commercial conditions granted to specific customers • Follow-up sale orders issues between us and the warehouse • Manage the stock loadings for new products • Responsible for the samples and inventories • Analyze & report business results and market data to Management • Deliver administrative support to the Sales Manager – Retail products and Business Lead - Hospital products • Change or adapt prices in Oracle • Responsible for certain tasks of the monthly closing process Ideal profile: • You have a first proven experience in a similar role • You have strong communication skills • You have a good knowledge of Excel and like working with numbers • You like to work in team and don’t hesitate to help others • You are not afraid to work in a growing company and a dynamic, changing environment • You are stress-resistant • An experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system