About this role
Responsibilities Deliver first and second-line IT support in accordance with established service level agreements. Manage incoming incidents and service requests through a professional ticketing system and direct channels. Provide on-site assistance at the service desk counter for internal staff members. Perform hardware installations and configure laptops with modern operating systems for end-users. Support users with software-related issues within cloud-based productivity suites. Assist in the technical transition between different enterprise resource planning systems. Requirements You have 5+ years of experience in first and second-line IT support. You possess 5+ years of expertise with Microsoft Windows and Office 365 . You bring 5+ years of experience in laptop hardware configuration and maintenance. You are fluent in Dutch with professional proficiency in English . Nice to Haves Experience with SAP . Familiarity with ITSM ticketing tools.