About this role
Amazon is building the future of manufacturing and industrial operations, combining robotics technology with world-class software engineering to deliver AI-native solutions at unprecedented scale. We're pioneering high-performance, low-latency systems ( Key job responsibilities IT exists to accelerate development and enable scaled manufacturing. You will be working to establish a departmental IT team from the ground up, setting the standard for high quality IT support of endpoints and business systems. - Serve as the primary IT desktop support and escalation for software engineering, applied science, robotics R&D, and manufacturing operations. - Communicate confidently with senior leadership and stakeholders at varying levels. - Implement, maintain, and optimize IT infrastructure including network architecture, compute systems, audio/video, and end-user devices, ensuring availability and performance. - Escalate issues appropriately to engineering teams. - Partner with external stakeholders and internal Amazon teams when cross-functional coordination is required. - Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation. - Provide direction, mentoring, and training to junior IT Support Technicians. - Contribute to the on-call schedule covering your site and regional node for high-severity incidents.