About this role
Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. A Program Manager in Central RME will drive strategic initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role combines hands-on execution with strategic planning to eliminate operational barriers, implement standard work practices, and foster partnerships with RME and Operations teams. Key job responsibilities - Lead cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, Non-RME, and Ops stakeholders. - Partner with RME, Non-RME, and Ops stakeholders to lead root cause analysis, eliminate operational barriers, and drive continuous improvement initiatives across the network. - Own and optimize capacity models including architecture, methodology, and output validation to maximize capacity utilization. - Leverage advanced analytics for data-driven decision-making; monitor performance and implement corrective actions. - Create and maintain program artifacts including business requirement documents, initiative plans, and white papers. - Develop and implement standard work practices that improve key business metrics and translate lessons into standards across the network. - Communicate program status, risks, and outcomes to senior leadership; influence decision-making through clear narratives and data-backed recommendations. - Remove operational barriers through hands-on problem-solving to deliver immediate results. - As a Program Manager, drive a culture of operational excellence, innovation, and continuous improvement.