About this role
Customer Service Representative
A. Job Identification
*Branch Location:* Estevan, Saskatchewan *Area of Responsibility:* Sales Department *Reports To:* Branch Manager *Job Title:* Customer Service Representative
B. Job Summary
The Customer Service Representative is responsible for providing high-quality customer service through in-person, phone, and email inquiries. This position works closely with customers and fellow employees to source products, prepare quotations, process orders, maintain accurate inventory records, and support the overall day-to-day operations of the branch.
C. Essential Tasks and Responsibilities
_Including but not limited to:_
* Provide prompt, professional, and helpful service to customers in person, by phone, and by email. * Identify customer needs and source the appropriate parts, products, and solutions. * Prepare customer quotations and provide accurate product and pricing information. * Process and record customer orders accurately. * Develop and maintain positive working relationships with customers. * Follow up on customer inquiries, quotations, orders, and outstanding requests as required. * Assist with resolving customer concerns by investigating issues and working with the appropriate employees or departments to find solutions. * Maintain knowledge of Wil-Tech products, services, suppliers, and industry developments. * Share product and technical knowledge with customers and fellow employees while maintaining professionalism and confidentiality. * Work collaboratively with Sales, Service, Hose, Shipping/Receiving, and other departments to meet customer needs. * Assist with inventory accuracy and communicate inventory concerns or product needs. * Identify opportunities to improve customer service, internal processes, inventory, or day-to-day operations and communicate suggestions to management. * Participate in training, educational opportunities, and product knowledge sessions as required. * Maintain a clean, organized, and professional work area. * Assist fellow employees and departments when required to support overall branch operations. * Perform other related duties as assigned.
D. Education and Experience
_A comparable combination of training, education, and experience may be considered._
* Two years of sales and/or customer service experience is preferred. * Previous experience in an industrial, mechanical, hydraulic, or parts environment is considered an asset.
E. Knowledge, Skills, and Abilities
* Excellent verbal and written communication skills. * Strong customer service and interpersonal skills. * Strong organizational skills with the ability to prioritize and manage multiple tasks. * Critical-thinking, decision-making, and problem-solving skills. * Ability to work independently while contributing effectively as part of a team. * Willingness to assist others and share knowledge. * Ability to develop and maintain positive customer and coworker relationships. * Ability to align with and contribute to Wil-Tech's values, vision, and mission. * Basic knowledge of hydraulic fundamentals or a willingness to learn. * Basic knowledge of Microsoft Office, including Word, Excel, and Outlook. * Basic knowledge of accounting, sales, and inventory software systems. * Willingness to participate in ongoing product and technical training. * Flexibility to work additional hours when reasonably required to meet operational or customer needs.
F. Certificates, Licences, and/or Registrations
* Valid Class 5 Driver's Licence.
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits: * Dental care * Extended health care * RRSP match * Wellness program
Work Location: In person