About this role
Join the loudest store at South Edmonton Common! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans are able to get their hands on the Merch they love. You'll share your fandom knowledge, stock and replenish product, and help merchandise the store in a visually appealing way, all while being hyper focused on the in-store experience.
*WHAT YOU'LL DO*
* Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills and use of the Force * Cover the sales floor zone and ensure that assigned areas are up to visual standards * Work the register; you'll process sales transactions and use your fandom knowledge to drive add on sales * Assist with planogram changes including store map, wall, fixture, & merchandising mix * Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners * While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft * Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy * Any other activities as assigned by your Store Leader
*WHAT YOU'LL NEED*
* Previous experience working in a retail environment. If you love music and pop culture, you're in the right place! * Superpowers in providing customer service and selling * You'll have to be at least 16 years of age to join the fandom force * Avenger like collaboration and communication skills * The usual retail stuff: able to stand and walk around during scheduled hours, reaching for Merch using ladder, step stool and poles. You'll also have to be able to move around boxes with awesome merchandise that may weigh up to 50 pounds
*Please answer all of the pre-screening questions for your application to be considered. *
Job Type: Part-time
Pay: $15.00 per hour
Benefits: * Store discount
Application question(s): * Why do you want to work at Hot Topic? * What days and times are you available to work? * Why do you want to work in customer service and talk to people all day? * What bands, TV shows, movies, games, etc do you enjoy and are a fan of?
Experience: * retail sales: 1 year (preferred) * customer service: 1 year (preferred)
Work Location: In person