About this role
*Job Summary* We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a crucial role in enhancing the guest experience through effective problem-solving and personalized service.
*Responsibilities*
* Welcome guests upon arrival and assist with check-in and check-out procedures. * Provide information about hotel services, local attractions, and amenities. * Handle guest inquiries and resolve complaints in a timely and professional manner. * Maintain accurate records of guest accounts and transactions using hotel management software. * Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest needs. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. * Process reservations and manage room assignments efficiently. * Uphold the hotel's standards of cleanliness, safety, and hospitality at all times.
*Skills*
* Strong customer service skills with a focus on guest satisfaction. * Experience in hotel operations or front desk management is preferred. * Proficient in phone systems and handling multi-line calls effectively. * Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. * Excellent communication skills, both verbal and written. * Ability to work well under pressure in a fast-paced environment. * Strong organizational skills with attention to detail. * A friendly demeanor with a genuine passion for hospitality.
Job Type: Part-time
Pay: $17.80-$18.00 per hour
Benefits: * On-site parking * Paid time off Flexible language requirement: * French not required
Experience: * Customer service: 1 year (preferred)
Work Location: In person