About this role
*Customer Service Representative*
*Join Our Team and Make an Impact!* Are you a detail-oriented, customer-focused problem solver? Do you thrive in a fast-paced environment and love creating positive experiences for clients? If so, we?d love to hear from you! We are looking for a *Customer Service Representative* who is passionate about delivering top-notch service and ensuring smooth communication between customers and our production team.
*What You?ll Be Doing:*
* Be the friendly face and voice of our company?greet walk-in customers and assist them with their needs. * Answer phone calls and emails with clarity and professionalism. * Accurately document job instructions to ensure seamless production. * Keep an eye on proofs sent to customers and follow up as needed. * Offer solutions and guidance to help customers achieve the best possible results. * Work closely with production team to ensure smooth job flow. * Handle transactions?including processing credit and debit card payments. * Manage invoicing through Avanti MIS software. * Provide updates to customers regarding job status and tracking. * Coordinate material orders by issuing purchase orders to suppliers and vendors. * Oversee projects from start to finish, including procurement, installation coordination, and scheduling. * Ensure successful installation coordination by liaising with customers and installers to meet project timelines and expectations.
*Who You Are:*
* A customer service pro with previous experience (bonus points if it?s in the print industry!). * Someone who understands that great service isn?t just about answering questions?it?s about creating an exceptional experience. * A natural communicator with strong written and verbal skills. * An organizational wizard who thrives on attention to detail. * Comfortable juggling multiple tasks and thriving under shifting deadlines. * A true team player who enjoys collaborating and solving problems together. * Skilled in keyboarding and data entry, with an eye for accuracy.
*What We Offer:*
* Competitive hourly wage with overtime eligibility. * Monday?Friday, 8-hour shifts (occasional overtime may be required). * A dynamic, fast-paced work environment where every day brings something new. * Opportunities for learning and professional growth.
*Your Background:*
* High school diploma required. * Post-secondary technical training is an asset but not a must.
If you?re ready to bring your energy, problem-solving skills, and customer-first mindset to a company that values *teamwork, efficiency, and top-tier service*, apply today!
Job Type: Full-time
Pay: $19.00-$22.00 per hour
Benefits: * Dental care * Extended health care * Life insurance * RRSP match
Work Location: In person