About this role
*Welcome to Amaranth where we're not just about providing stellar customer service ? we're on a mission to craft an exceptional experience. *
Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.
Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there ? our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.
What sets a successful team member apart?
Picture someone who lives and breathes a holistic lifestyle, fuelled by a genuine passion. Someone who puts others first, going above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.
At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.
*JOB DESCRIPTION*
*Job Description ? *Grocery Clerk *Department:* Grocery
Reports To: Grocery Lead, Store Manager
*Primary Purpose: *The Grocery Clerk is responsible for supporting the Grocery Department?s daily operations. Duties may include support to Grocery Department team members; receiving and verifying shipments primarily in Grocery and in other departments during peak times; picking transfers; stocking shelves, over stock and down stock rotation, posting invoices to database system; stocking shelves, coolers and freezers maintaining store cleanliness; processing customer transactions, and providing friendly, attentive and efficient customer service.
*Time Requirements:*
* Full time hourly position. * Employee is entitled to a 30 minute unpaid meal break for all shifts longer than 5 consecutive hours. * Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed.
*Duties and Responsibilities:*
*Customer Service and Teamwork*
* Proactively engage customers to ensure unparalleled customer service ensuring we do everything we can to bring better health to our customers. * Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance. * Assist customers with product inquiries, share product knowledge and take customers to the location of product directly. * Be knowledgeable about, and advise customers of current store promotions and programs. * Ensure daily department checklists are being followed and completed.
*POS and Frontline Service*
* Efficiently and accurately process customer transactions through the use of applicable POS functions. * Keep the till area clean, well-stocked and organized. * Engage with customers and educate them on upcoming sales days, current promotions and new products in store. * Assist department employees on POS operations and provide ongoing support for POS operations ensuring operating procedures are being followed accordingly.
*Receiving/Stocking*
* Physically receive and verify shipments. * Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates and rotated with down stock. * Ensure price tags match product when stocking. * Face product within 3 feet of product being stocked. * Manage back-stock in a proactive and team oriented manner.
*Credits*
* Manage damaged or mis-shipped prod