About this role
We are seeking a *dedicated and organized Medical Office Assistant (MOA)* to join our team at *My Medical Centers Ottawa Orléans *. The MOA will play a vital role in ensuring the smooth operation of our clinic by managing administrative and patient care tasks. The ideal candidate is *compassionate, detail-oriented, and efficient*, with excellent communication and organizational skills.
*Key Responsibilities1. Front Desk & Patient Interaction*
* Greet patients warmly and provide excellent customer service. * Schedule, confirm, and manage patient appointments. * Handle patient inquiries in person, by phone, or via email. * Assist patients with check-in and check-out procedures.
*2. Administrative Duties*
* Maintain and update patient records in the *Electronic Medical Record (EMR) system* ( Experience in OSCAR Pro is a must) * Process referrals, requisitions, and insurance forms (OHIP and private billing). * Handle faxing, scanning, and filing of medical documents. * Order and maintain office and medical supplies.
*3. Clinical Support* _(if applicable)_
* Prepare examination rooms and assist physicians as needed. * Measure and record patient vitals (height, weight, blood pressure, etc.). * Provide basic instructions to patients regarding procedures or medications.
*4. Billing & Insurance Processing*
* Process OHIP and private insurance claims. * Verify patient insurance coverage and handle invoicing. * Ensure accurate entry of billing codes.
*5. Confidentiality & Compliance*
* Ensure all medical records and patient information remain confidential, following *PHIPA and clinic policies*. * Follow clinic procedures for infection control and safety.
*Qualifications & Skills*
? *Education & Experience:*
* Medical Office Assistant diploma or relevant certification (preferred). * Previous experience in a medical office or healthcare setting (an asset).
? *Technical Skills:*
* Proficiency in *EMR systems* (OSCAR Pro). * Strong computer skills (Microsoft Office, scheduling software).
? *Soft Skills:*
* Excellent *communication and interpersonal* skills. * Strong *organizational* and *multitasking* abilities. * Ability to work in a *fast-paced* medical environment
*How to Apply:* We would love to hear from you if you are passionate about healthcare and have the skills to excel in this role! Please submit your *resume and cover letter* to *[email protected]*
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Experience: * Medical office: 1 year (required) * OSCAR Pro: 1 year (required)
Language: * English (required)
Work Location: In person