About this role
*The Comfort Inn is looking to hire a PART TIME team member for Front Desk position.* Hotel experience is preferred. Must be available to work on weekends.
Must be willing to train on all hotel shifts.
*Front Desk Agent Duties*
*1. Guest Check?In Procedures*
* Verify government?issued ID and confirm reservation details. * Confirm room type, rate, number of guests, and payment method. * Process pre?authorization or payment as required. * Issue room keys securely after verifying identity. * Provide hotel information: breakfast hours, Wi?Fi, amenities, parking, and policies. * Ensure registration card is signed and accurately completed.
*2. Guest Check?Out Procedures*
* Confirm guest identity before accessing folio. * Review charges, process payments, and provide a receipt. * Ask about the stay and document any feedback. * Update room status to ?Vacant/Dirty? and notify housekeeping.
*3. Reservation & System Management*
* Create, modify, and cancel reservations in the PMS. * Verify third?party bookings and ensure accurate rate/room type mapping. * Maintain accurate arrival, departure, and in?house lists. * Monitor room inventory and communicate overbooking risks to management.
*4. Guest Service & Issue Resolution*
* Greet all guests promptly and professionally. * Respond to requests, questions, and concerns with courtesy. * Document guest issues and follow escalation procedures when needed. * Coordinate with housekeeping or maintenance to resolve problems quickly.
*5. Payment & Financial Responsibilities*
* Process credit, debit, and cash transactions accurately. * Verify credit card authenticity and follow security protocols. * Post charges, adjustments, and refunds according to policy. * Balance cash and complete shift deposit envelopes.
*6. Phone, Email & Communication Handling*
* Answer calls within three rings using approved greeting. * Transfer calls appropriately and take accurate messages. * Respond to guest emails professionally and within required timeframes. * Maintain clear communication with all departments.
*7. Room Key & Security Control*
* Issue keys only after verifying guest identity. * Maintain key logs and secure backup keys. * Report any suspicious activity immediately. * Follow emergency procedures and document incidents.
*8. Housekeeping & Maintenance Coordination*
* Update room statuses in real time. * Communicate rush cleans, stayovers, and special requests. * Report maintenance issues promptly and follow up until resolved. * Ensure rooms are ready for arrivals before check?in time.
*9. Shift Documentation & Handover*
* Complete daily checklists and required logs. * Record incidents, guest complaints, and unresolved issues. * Communicate important notes to the next shift and management. * Ensure the front desk area is clean, organized, and guest?ready.
*10. Loyalty Program Support*
* Enroll guests in the loyalty program. * Explain benefits, point posting, and promotions. * Ensure member numbers are correctly added to reservations.
*11. Lobby Presence & Professional Conduct*
* Maintain a welcoming, attentive presence in the lobby. * Greet guests entering the building. * Keep the front desk tidy and professional at all times.
Pay: $20.24-$21.90 per hour
Work Location: In person