About this role
Job Description Job DescriptionJob Title: Inside Sales Representative Department: Sales Position Summary We are seeking a highly motivated and detail-oriented Inside Sales Representative to support our growing sales and business development team. This role combines sales administration, renewals management, customer engagement, business development, marketing support, and operational coordination. The successful candidate will work closely with Account Managers, vendor partners, distributors, and customers to ensure an exceptional customer experience while driving revenue growth and maintaining operational excellence. This is an excellent opportunity for an individual looking to build a career in technology sales, cybersecurity, managed IT services, and business development.
Key Responsibilities Sales Support & Order Management
• Prepare customer quotations and enter opportunities and quotes into SystemX (SX) for Account Manager review and approval. • Process purchase orders with distributors, manufacturers, and OEM partners. • Track order status and communicate estimated delivery timelines to customers. • Follow up on orders until delivery and completion. • Submit vendor and distributor deal registrations as required. • Verify product availability, licensing, and renewal eligibility using vendor partner portals. • Support Account Managers with daily sales activities, including: • • Distributor pricing and FTQ refreshes • Follow-up on customer quotations • Shadowing customer and prospect sales calls • Administrative sales support
Business Development & Prospecting
• Conduct outbound prospecting activities through phone calls, email campaigns, and LinkedIn outreach. • Identify and qualify new business opportunities. • Collaborate with vendor and distributor account representatives to develop opportunities within existing and whitespace accounts. • Maintain accurate prospect and customer information within CRM and sales systems. • Schedule introductory meetings and discovery calls for Account Managers. Renewals & Co-Term Management
• Create and maintain renewal records in SystemX from newly processed orders. • Generate and distribute renewal reports on a 160, 120, 90, 60, and 30-day cycle. • Maintain accurate renewal forecasting and reporting. • Obtain, review, analyze, and update vendor Installed Base Reports (IBRs). • Engage customers regarding upcoming renewal opportunities and contract expirations. • Coordinate with sales teams to identify co-terming and consolidation opportunities. • Ensure consistent customer follow-up throughout the renewal lifecycle. Systems & Process Improvement
• Collaborate with internal development and operations teams to improve sales processes and reporting capabilities. • Assist with initiatives involving: • • Distribution quoting integration • Automated order processing • SystemX (SX) enhancements • Microsoft Dynamics 365 (D365) improvements • Renewal and sales reporting automation
• Identify opportunities to streamline workflows and improve operational efficiency. Marketing & Partner Engagement
• Manage and maintain the company's LinkedIn presence. • Create and publish professional content that supports sales and marketing initiatives. • Coordinate marketing campaigns with vendors, distributors, and strategic partners. • Plan and assist in the execution of customer events, webinars, a