About this role
*Job Overview* The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from order entry through delivery. The CSR will work closely with operations, logistics, and sales teams to support day-to-day business needs, resolve issues quickly, and maintain Forsythe?s reputation for dependable, responsive service.
*Duties*
* Respond promptly to customer inquiries by phone, email, and in-person. * Enter and process customer orders accurately in the ERP/order system. * Coordinate with production and logistics teams to ensure timely delivery. * Provide product information, pricing, and lead times to customers. * Handle customer complaints and service issues with professionalism, escalating when necessary. * Support the sales team with quotes, sample requests, and follow-ups. * Maintain customer records and ensure all information is accurate and up to date. * Assist with invoicing, returns, and credit documentation as required. * Contribute to continuous improvement of customer service processes
*Qualifications*
* *Education & Experience:* * High school diploma required; post-secondary education in business, administration, or related field preferred.
*Skills & Competencies:*
* Strong communication skills, both verbal and written. * High attention to detail and accuracy in data entry/order processing. * Ability to manage multiple priorities and deadlines in a fast-paced environment. * Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order entry systems an asset (Microsoft GP) * Strong problem-solving and conflict resolution skills. * Team player with a optimistic, positive, professional attitude.
*Other Requirements:*
* Knowledge of lubricants, solvents, or chemical products is an advantage (training will be provided). * Commitment to customer satisfaction and the values of a family-run business. * 2+ years of customer service, order desk, or inside sales experience (manufacturing, industrial distribution, or chemical/lubricant industry experience is an asset).
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits: * Company events * Dental care * Extended health care * On-site parking * Paid time off * Profit sharing * RRSP match * Vision care
Education: * Secondary School (required)
Experience: * CSR: 2 years (required)
Language: * English (required)
Work Location: In person