About this role
Education: Secondary (high) school graduation certificate. Work setting: Relocation costs covered by employer. General office. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 3-4 people. Computer and technology knowledge: Mainframe. Device drivers. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. Communication software. MS Office. MS Windows. TCP/IP. Wireless networks. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Repetitive tasks. Physically demanding. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. On call. Day. Weekend. Other benefits: Free parking available. Learning/training paid by employer. Transportation provided by employer. Parking available.