About this role
Beach Kiosk Attendant – Loader & Kiosk
Department: Hanauma Bay Tour
Reports to: Operations Manager
Status: Non-Exempt
Starting at $18.00/hour
I. Job Purpose/Objective:
The Beach Kiosk Attendant delivers a high level of personalized service to all clients, passengers, vendors, etc. This individual will represent the Company in a
professional manner infusing the Spirit of Aloha in all their interactions and applying the Standards of Service Excellence at all times.
II. Essential Job Functions:
General Responsibilities
• The kiosk attendant reports at Hanauma Bay via own transportation and, using appropriate log sheets, signs out all equipment needed to perform responsibilities/assignments.
• Checks manifests.
• Kiosk attendants must be at the kiosk or bus location to meet and greet passengers upon arrival.
• Kiosk attendants are responsible for checking guest's wristband for proper color and that it is worn properly.
• This position is responsible for notifying Dispatch when guests are ready to be picked up and transported back to Waikiki.
• At the end of the shift, the kiosk attendant is responsible for turning in all company issued equipment they signed out at the beginning of their shift.
• The kiosk attendant is responsible to attend all training and/ or staff meetings, as directed by Management or Leads.
• Keep kiosk area in broom clean state at all times and trash emptied at end of shift.
Customer Service Responsibilities
• Following the Company's Standards of Service Excellence, the kiosk attendant will greet all passengers at bus location or kiosk.
• Escorts guests to the entrance
• Informs guests of HBNP restrictions
• Escorts guests to their appropriate shuttles and assists with boarding as needed.
• Provides concise and accurate information on the Company's services, schedules, and costs. Will contact appropriate parties if information requested by guest is unavailable or unknown.
• Replies to complaints and resolves customer service issues as they arise in a quick and accurate manner.
• Maintains communications with dispatch and loaders.
• The kiosk attendant confirms destination with driver and releases driver.
Attendance and Appearance
• The kiosk attendant is responsible for knowing the daily schedule and obtaining their schedule for the next day.
• Understands the importance of timeliness on each assignment, as it directly affects our guests and the Company's image.
• Must be in proper uniform, meeting the Company's standards for appearance and grooming.
• Other duties and/or assignments as needed.
III. Working Conditions/Job Environment
• Must be able to stand and walk for extended periods of time.
• Medium work – exerting up to 50 pounds of force occasionally and/ or 20 pounds of force frequently, and/ or 10 pounds of force frequently to move objects.
• Stooping, kneeling, climbing, reaching, pushing, pulling and lifting for extended periods of time.
• Expressing or exchanging ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately.
• Ability to receive detailed information through oral communication, and make fine discriminations in sound.
• The worker is required to have visual acuity to perform activities as related to their job duties.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: includes a variety of physical conditions such as proximity of moving mechanical parts, moving vehicles, exposure to sun and heat
• Subject to atmospheric conditions: one or more of the following conditions affect the respiratory system of the skin: fumes, odors, dust, mists and gases.
The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
EEO Employer/Vets/Disabled