About this role
SUMMARY:
Responsible for the overall management of the non-gaming revenue audit department, devise and implements Revenue audit procedures, forms, reconciliation, variance reporting and follow up.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Ensures all revenue generated by retail, food and beverage and Resort operations is properly recorded, reconciled and documented.
• Reconciles cash collected to revenue report as generated by POS, DRS, PMS and other systems as adopted by the company.
• Audits daily revenue of the Casino Food & Beverage, Retail and Hotel.
• Maintain accurate spreadsheets with daily revenue data.
• Develop, implement and ensure compliance to department policies and procedures in accordance with gaming regulations and internal controls.
• Prepares the daily, weekly, and month-end revenue reports.
• Attend all necessary meetings and keep supervisor informed of all necessary items as directed.
• Assist in other projects, as requested.
SUPPORTIVE FUNCTIONS:
• Have the ability to work both as a team member and independently.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Demonstrates and provides outstanding customer and employee relations at all times.
• Must be able to work all shifts, weekends, holidays and special events as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by 24-hour schedule.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
• Bachelor's Degree in Accounting or related field preferred.
• Three (3) years similar experience in gaming or hospitality industry preferred.
• Complex Resort, Hilton experience preferred.
• Strong planning, mathematical & analytical skills.
• Organizational, communication and delegation skills.
• Excellent knowledge of Microsoft Office programs.
• Knowledge of extensive knowledge of POS and PMS systems required. Micros POS, LMS PMS, On PMS preferred.
• Must be a team player.
• Minimum 18 years old.
SPECIAL SKILLS:
• Customer Service - Utilizes customers (whether internal or external) in every decision and situation; sees issues from a customer's point of view; is in touch with customer needs, expectations, and gaming experiences; sets the standards and establishes high expectations for handling customer problems; personally provides excellent customer service.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics; able to find new approaches to old problems; demonstrates flexibility in thinking; analyzes the implications of decisions, not just within his/her area of accountability; considers the systemic implications of decisions, rather than just taking a tactical or narrow view.
• Communication Skills - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Interpersonal Skills - Friendly and positive with others; maintains composure under stress and is generally viewed as even-tempered; demonstrates good judgment, poise and maturity in interactions with associates and customers; interpersonal style serves to enhance rather than undermine relationships with others; treats others with respect and dignity.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally contributes to team efforts.
• Change Leadership - Skilled at recognizing need and opportunity for change which will results in meaningful improvement in employee development, customer satisfaction, and business results; takes responsible risks to improve performance; able to deal with frequent change, delays, or unexpected events; creates excitement in his/her area for change.
• Business Knowledge/Literacy - Understands own function/job and its relationship to other aspects of the business; demonstrates broad business sense and skills that are relevant both within and outside gaming; adept at analyzing business performance indicators to make solid decisions which drive improved performance; practical, cost saving, and profit-oriented.
• Integrity - Adheres to high standards of personal and business ethics and behavior; meets obligations and commitments; honest and consistent in communication and behavior.
• Initiative/Sense of Urgency - Understands the link between customer satisfaction and business performance; reacts quickly and decisively; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; self-sufficient; handles business and customer issues before they escalate into major problems.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments and makes deadlines; commits to long hours of work and/or flexibility when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.