About this role
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience • Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate • Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience • Shares feedback from customers with the leadership team to improve the overall customer experience • Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.) • Delivers an engaging, positive and authentic customer experience with all customers • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience • Holds self and others responsible for the accomplishment of all operational tasks • Coaches and provides feedback on Sales Associate's performance • Supports associate engagement by recognizing and rewarding outstanding performance • Provides direction to associates to ensure understanding of company directives and standards • Prioritizes and delegates tasks to meet all operational needs • Supports and executes visual directives and maintains visual standards set by the company • Drives efficiency in all operational store processes