About this role
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Lead OCI’s Data Centre Operations in Malaysia—drive innovation, manage teams, and ensure world-class performance in a dynamic cloud environment. As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
Key Responsibilities:
• Oversee 24/7 data centre operations and new regional deployments • Develop, coach, and scale high-performing, diverse technical teams • Collaborate globally to achieve consistency and deliver project milestones • Foster continual improvement, risk mitigation, and operational efficiency • Manage vendors and ensure local regulatory compliance • Drive recruitment, talent development, and team progression • Occasional travel required About You:
• Proven leader of large, diverse teams in mission-critical IT environments with extensive data centre exposure in hyperscale environments • Strong technical and business acumen across infrastructure, DC operations and growth mindset • Skilled communicator, able to influence across functions and senior management • Experience with hiring, mentoring, and developing managers and staff • Adaptable and resilient, thriving in complex, fast-paced environments • Bachelor’s degree or equivalent industry experience preferred. Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.
Minimum Job Qualifications Education and/or Experience: 10 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 6 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 4 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 2 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
Job Skills: Business Acumen: Demonstrated business acumen in making strategic decisions aligned with organizational goals and industry trends. Technical Writing: Demonstrated proficiency in producing clear and comprehensible technical documentation for varied audiences. Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics. Negotiation: Demonstrated skill in achieving mutually beneficial agreements through effective negotiation and communication. Root Cause Analysis: Demonstrated ability to conduct root cause analysis and implement corrective action plans.
Preferred Job Qualifications Education and/or Experience: 11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout. People Leadership / Management Experience: 3 years of experience in a leadership role direct reports. Budget Experience: 2 years of experience working with operating budgets and/or project financials. Additional Experience: Data Center or Cloud Industry Certifications.