About this role
FILING INFORMATION
Position Manager – Branch Operations Department Express Business, Operations
Location Multiple Locations
Band 3 Reports to Manager - Cluster Operations
ROLES & RESPONSIBILITIES
Key responsibilities
• Develop and present the branch AOP and execution plan to meet the set targets • Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch. • Optimally utilize resources to grow the branch as per the short and long term growth strategies. • Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines. • Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations. • Develop peak season operations plan, including capacity building in terms of infrastructure and manpower • Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP. • Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR. • Manage, track and share local relationships of all Vendors. • Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account. • Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix • Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance • Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence. • Maintain relationships with select key accounts in the branch as per the account plan • Continually find ways to improve and keep our work environment safe • Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs. • Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets. • Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch • Adherence to audit compliance and exceeding expectations on CEI scores
QUALIFICATIONS & COMPETENCIES
• Any Graduate / Post-Graduate
• Experience in managing branch with at least 2-3 years’ experience. • Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment