About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Operations Executive, you will play a vital role in our customer care team, ensuring a seamless and positive experience for our clients. Your primary focus will be on handling customer inquiries, providing accurate information, and resolving issues promptly. You will be the first point of contact for our customers, representing our brand and leaving a lasting impression.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain accurate records of customer interactions and document all relevant information. • Provide product and service information, ensuring customers are well-informed. • Build and maintain strong relationships with customers, fostering a positive brand image. • Collaborate with cross-functional teams to ensure a smooth customer journey. • Identify and escalate critical issues to the appropriate teams for resolution. • Stay updated with product knowledge and industry trends to offer accurate advice. • Conduct regular customer feedback analysis and contribute to process improvements. • Ensure compliance with company policies and procedures at all times.
• A minimum of 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with a focus on active listening. • Strong problem-solving abilities and a customer-centric approach. • Ability to work independently and manage multiple tasks efficiently. • Proficiency in using customer relationship management (CRM) systems and tools. • Familiarity with basic office software and a willingness to learn new technologies. • A positive and professional attitude, with a focus on delivering exceptional service. • Strong organizational skills and attention to detail. • Ability to work in a fast-paced environment and manage time effectively. • A passion for continuous learning and personal development.