About this role
Salary: £80,000 - 100,000 per year
Requirements: Proven experience running IT inside an operational service business, where technology supports the operation rather than being the product.Demonstrable delivery of a CRM or equivalent core system replacement at genuine scale, including data migration and legacy decommissioning.Hands-on depth across a hybrid Microsoft estate, identity and endpoint management, public cloud and network security.Experience building and owning an IT budget covering both capital and recurring spend, and negotiating with suppliers.Experience leading a small technical team and deciding what is done in house and what is outsourced.Commercially minded, with the ability to explain technical risk and investment to non-technical stakeholders.Comfortable in front of customers, prospects and suppliers as well as colleagues.Certifications such as ITIL 4, CISSP, CISM or BCS membership are welcome, with the capability more important than the route.Creative, with a mindset focused on identifying what could be done differently rather than waiting to be asked. Responsibilities: Own the portfolio of business systems across their full lifecycle, from selection and build through to replacement and decommissioning.Lead the core systems and CRM programme end to end, including data migration, parallel running, cutover and decommissioning of the legacy platform.Define and maintain the systems architecture, integrations, data flows and interface management.Make and justify build versus buy decisions.Direct third-party development partners against agreed technical standards and delivery commitments.Identify and prioritise opportunities to automate and simplify how the business works.Define an IT strategy that supports the commercial strategy of the business.Own the financial planning and reporting for all IT spend, capital and operational, including cloud consumption, licensing and support contracts.Prepare budgets, seek approval and deliver projects within them.Negotiate and manage supplier agreements, and make the case for investment in terms of cost, risk and value.Keep the leadership team informed on relevant technical advances and where they could take the business.Be accountable for the IT and telecommunications estate, hardware and software.Implement and maintain an effective information security framework, including threat assessment and periodic external evaluation.Own security operations end to end, covering vulnerability management, patching, incident containment and post-incident review.Direct the managed security provider.Monitor, report and manage capacity across key platforms.Line manage the IT team, set objectives and support development.Balance in-house capability against outsourced delivery.Manage relationships with external systems providers and service level agreements.Support sales and account management colleagues with key customers and new prospects.Report on system performance to key customers.Act as Data Protection Officer for the business.Own data protection, privacy, security and retention policies.Define and test backup, recovery and disaster recovery processes.Own the IT aspects of the risk register. Technologies: CloudCRMHardwareSupportITILNetworkSecurity More:
We are a well-established service business operating across the UK, delivering a hands-on operational service to our customers every day. Technology holds our operation together, and this is our number one technology role with a seat on the senior leadership team. You will have genuine ownership of the technology function and a major systems programme, including a full CRM replacement and wider business systems transformation that will shape how we sell, serve customers and grow for the next decade. We are a commercially minded, profitable business with a long track record, offering a salary of £80,000 to £100,000 depending on experience, a £6,000 car allowance, hybrid working with a minimum of two days per week in the office, and direct access to the Directors. The role is based in Hampshire and requires occasional out-of-hours support for planned change and major incidents. We operate as an operational business rather than a software house, and people who have worked in logistics, distribution, field service, installation, utilities, transport, manufacturing, facilities management or similar environments are likely to recognise this setting.
last updated 34 week of 2026