About this role
Salary: £40,000 - 70,000 per year
Requirements: Proven experience working as a Service Designer on UK Public Sector or Government projects.Strong understanding and practical experience of GDS principles, standards and ways of working.Experience working within multidisciplinary Agile teams.Strong understanding of user-centred design and service design methodologies.Demonstrable experience creating service blueprints, journey maps and other service design artefacts.Experience facilitating workshops and engaging with a wide range of stakeholders.Excellent communication, presentation and stakeholder management skills.Ability to work independently while collaborating effectively within a wider delivery team.Current SC Clearance or previous experience working on security-cleared Government projects.Experience working within a Government Digital Service assessment environment.Experience working across complex, large-scale Public Sector transformation programmes. Responsibilities: Lead and contribute to service design activities across the project lifecycle.Understand user needs, organisational objectives and service constraints, translating these into effective service solutions.Develop service blueprints, journey maps, process maps, service models and other design artefacts.Work closely with User Researchers, Product Managers, Business Analysts, Content Designers and other multidisciplinary team members.Facilitate workshops and collaborative design sessions with stakeholders.Identify opportunities to improve existing services and design new services around user needs.Communicate complex problems and design recommendations clearly to both technical and non-technical stakeholders.Contribute to the development of services in line with Government Digital Service (GDS) principles and standards.Support the team through discovery, alpha, beta and live phases where required.Advocate for user-centred design and evidence-based decision making. Technologies: SupportSecurityUX UI Design More:
We are looking for an experienced Service Designer to join a high-profile Public Sector project, helping to design and improve services that make a meaningful difference to citizens and users. This is a hybrid contract role with UK-wide travel as required, and the work sits within the UK Government and Public Sector environment, with SC Clearance desirable.
last updated 34 week of 2026