About this role
Salary: £40,000 - 45,000 per year
Requirements: Experience delivering software implementations, ideally involving complex business processes or enterprise applicationsComfortable working directly with customers and confident communicating with both technical and non-technical stakeholdersNaturally analytical, with an ability to understand how businesses operate and work through problems logicallyTechnically curious and comfortable working with systems, data and different technologiesWell organised and capable of managing multiple projects without losing sight of detail or deadlinesCommercially minded and confident enough to offer advice, challenge customers and recommend a better approach when appropriateA proactive personality with the confidence to learn a specialist product and become a trusted source of knowledge for customersExperience with data migration, ERP or other operational software would be beneficial, alongside exposure to working with large datasets and tools such as SQL or ExcelA driving licence and comfort with travel as part of the role Responsibilities: Own software implementations through discovery, solution design, configuration and customer go-liveWork with customers to understand their processes and translate business challenges into effective software solutionsLead workshops and discussions with stakeholders, helping customers challenge existing ways of working where there is an opportunity to improveWork with customer data as part of implementation projects, identifying issues and ensuring information is suitable for migrationManage several customer projects and priorities at the same time, keeping delivery organised and maintaining clear communication throughoutProvide product guidance and training, helping customers understand how to get the most from the platformFeed customer requirements and insights back into the product and development teams to support ongoing improvements Technologies: ERPExcelSupportSQL More:
We are a well-established, product-led software business operating within a highly specialised market, supporting complex customer operations with our platform. We are part of a wider international software group, giving us the backing and stability of a larger organisation while retaining the agility and close-knit feel of a specialist product business. We have a strong focus on customer relationships and continued product development, with a collaborative culture where people are encouraged to take ownership, share ideas and develop their expertise. This is a remote-first role, with candidates based in Scotland, and travel to customer sites across the UK and occasionally internationally depending on project requirements. We offer a salary of £40,000 - £45,000 plus car allowance, bonus and a strong benefits package.
last updated 34 week of 2026