About this role
Salary: £40,000 - 45,000 per year
Requirements: A few years experience in IT Service Desk or IT support, ideally with some team responsibility alreadySolid Service Desk management experienceComfortable with ITSM tools and ticketing systemsSolid grounding in a Microsoft 365 / Azure / Windows environmentConfident communicator with your team and senior leadershipComfortable being hands-on with the team while still owning the bigger pictureSomeone ready to take a step up; this could be your first lead roleExperience deputising, mentoring informally, or covering for a lead when they are out is valued Responsibilities: Lead a team of four 1st and 2nd line Service Desk analysts day to dayOwn workload allocation and escalationsMake sure incidents get resolved within SLAGet hands-on with tickets when the team needs bolsteringBuild out incident, problem, and request management processesAct as the escalation point for complex or high-priority issuesReport service desk performance to senior leadership in a clear, useful way Technologies: AzureSupportITSMMicrosoft 365WindowsOffice 365Cloud More:
We are restructuring our IT function and creating a brand-new IT Service Desk Team Lead role from scratch. This is not a hands-off management position; we are looking for someone who wants to lead while staying technically involved. You will help shape how the team works, report directly into a newly appointed Director who is investing heavily in getting this right, and join a department that has been steadily expanding. The role is based in Hull and sits at the centre of our growth story.
last updated 34 week of 2026