About this role
Salary: £60,000 - 70,000 per year
Requirements: Experience in Business Analysis, Process Improvement, Continuous Improvement, Business Change, Operational Excellence, or Digital TransformationCuriosity and an interest in understanding how organisations really workExperience working in fast-moving environments and delivering measurable resultsExperience in growing SMEs, scale-up organisations, technology services businesses, managed service providers, or telecoms organisations Responsibilities: Identify opportunities to improve processes, systems, customer outcomes, and business performanceFacilitate discovery workshops and stakeholder engagement sessionsDiagnose operational challenges and identify root causesMaintain a pipeline of improvement opportunitiesGather and analyse business requirementsProduce process maps and workflow analysisAssess impacts, dependencies, and risksSupport evidence-based decision-makingAnalyse end-to-end business processesIdentify inefficiencies, rework, and manual effortRecommend practical improvementsSupport continuous improvement initiativesDevelop business cases supporting investment decisionsDefine measurable benefits and success criteriaSupport ROI assessmentsHelp prioritise opportunities based on value and strategic alignmentSupport business transformation initiativesContribute to roadmap development activitiesAssist capability maturity and improvement programmesSupport continuous improvement across the organisationExplore how data can support better decisions, reporting and insight can improve performance, automation can reduce manual effort, and AI can enhance productivity and effectivenessHelp identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes Technologies: AISupportREST More:
We are Opus, the UKs largest independent Managed Service Provider and a customer-driven, service-led technology provider established in 1992. We are ranked as World class by the Best Companies to work for awards and are growing our Digital Transformation team. This is a hybrid role based in our Reigate office, with 2-3 days a week onsite, and a salary of £60-£70k DOE. We offer a comprehensive Private Healthcare and Cash Plan, pension and life insurance, personalised training and development pathways, fully funded companywide events, monthly outstanding performer accolades, paid volunteering days, a Refer a Friend scheme, flexible holiday allowance, and complimentary daily breakfasts in the office. We value teamwork, bravery, curiosity, ownership, and a commitment to excellence.
last updated 34 week of 2026