About this role
Salary: £55,000 - 65,000 per year
Requirements: At least 3 years experience in a similar IT service delivery roleProven experience managing and developing teamsPrevious experience in vendor and contract managementStrong communication skills with the ability to communicate with internal and external partiesExposure to .NET, SQL and Microsoft Power PlatformExperience owning incident and problem management processesHappy to be office based 3 days a week within a commutable distance to Watford Responsibilities: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career developmentWork with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical deliveryAct as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationshipsCommunicate IT activity, incidents, changes and planned downtime clearly and proactively across the businessManage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managedOwn business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliersOversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recoveryMaintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisionsEnsure IT governance, security, compliance and audit requirements are met across operational services and applicationsIdentify and deliver continuous improvements to IT processes, technology and service deliveryContribute to IT budgeting and ensure spend is appropriately managed and justified Technologies: SupportMicrosoft Power PlatformSQLSecurityASP.NETMarketing More:
We are a well-established company based in the Watford area and are offering an exciting opportunity for an IT Service Delivery Manager to join our team. This is a hybrid working position, with 3 days in our Watford office and 2 days working from home. The role reports directly to the Head of IT and Projects and works alongside the Data Manager and PMO Manager. We offer a salary of £55,000 to £65,000 plus great benefits.
last updated 34 week of 2026