About this role
Salary: £59,000 - 59,000 per year
Requirements: The ability to read a requirement and see the workflow behind it.Exposure to software delivery, systems administration, business analysis, or a configuration-heavy support role.Strong communication skills, written and spoken.A systematic approach: working in a structured manner, finishing what you start, and noticing when something does not add up.Curiosity about AI tooling.Confidence in front of customers, including when the answer is no.Comfort working to a scope document and holding the line on it. Responsibilities: Read the Statement of Work, configuration documents, and discovery materials, and translate business and styling requirements into configuration steps.Work out the user journeys the customer needs, then configure them directly in the product, linking or configuring optional services such as applications, bookings, and payments as required.Identify and resolve requirement gaps, contradictions, and assumptions early to avoid late-stage rework.Validate the finished configuration against the original requirements, line by line.Peer review other analysts builds before they reach a customer and submit our own builds to the same scrutiny.Run the acceptance workshop with the customer, live in the product, alongside the Project Manager.Make small changes during the call and take larger changes away as needed.Work with the Project Manager to keep our work within the scope sold and flag out-of-scope requests early so they can be resolved commercially.Liaise with Product Owners on where the platform works well and where it needs enhancement.Coordinate with Cloud Operations so deployments land on schedule and run smoothly.Manage the transition into Support so the team inherits a build and documentation they can support.Write specifications and build documentation as structured markdown, fit for AI ingestion.Create and maintain agentic skills that carry out repeatable configuration work, and keep them current as the platform changes. Technologies: AICloudSupportProject ManagerProduct Owner More:
We are looking for someone who can turn requirements into a build and prove it meets the brief. This role works closely with stakeholders across Product, Cloud Operations, Project Management, Commercial, and Support. We will train you on our platform, our sector, and how a Statement of Work translates into a working system, as well as on structuring documentation for AI tooling and maintaining agentic skills. The role also includes running customer delivery workstreams from Statement of Work through to Support handover.
last updated 34 week of 2026