About this role
Salary: £26,000 - 28,000 per year
Requirements: We welcome candidates who are eager to learn and align with our values.Enthusiasm for IT support and customer service.Good understanding of Windows, Microsoft 365, and network basics is preferred.Confidence in troubleshooting hardware and software issues.Ability to work accurately under pressure and meet deadlines.Full UK driving license and a proactive, can-do attitude.Previous experience in a helpdesk or managed service environment is advantageous. Responsibilities: Provide 1st line diagnosis and resolution, aiming for high first-time fix rates.Respond to technical issues via telephone, email, and service portals, escalating when necessary.Manage our workload to meet SLAs and customer expectations.Log and handle all service tickets accurately throughout their lifecycle.Build strong relationships with clients through professional and timely support.Maintain clear documentation using ticketing systems and knowledge bases. Technologies: HardwareSupportMicrosoft 365NetworkWindowsOffice 365 More:
We are seeking a motivated 1st Line IT Support Engineer Apprentice to join our dynamic team in Dorset. This role offers a fantastic entry point into the IT and telecoms industry, with valuable training, growth opportunities, and excellent benefits including 23 days holiday plus bank holidays rising to 25 after 2 years, a salary sacrifice pension scheme with 3% employer contribution, enhanced sick pay opportunities, death in service benefit after 1 year, support towards IT equipment and an upgraded desk chair, and free on-site parking. You will be joining a supportive environment within a reputable telecoms and IT provider with over 30 years of experience.
last updated 34 week of 2026