About this role
Salary: £28,000 - 32,000 per year
Requirements: At least 2 years experience in IT support or a similar roleProven proficiency in Windows Desktop and Windows Server operating systemsExperience working within an IT Service Desk environmentAbility to manage objects within an M365 tenant administration environment, including Entra ID, Exchange Online, and Microsoft 365 Admin Centre, along with on-premises Active Directory managementKnowledge of networking protocols and hardwareExperience with virtualisation technologies such as Hyper-VFamiliarity with cloud services such as AWS and AzureStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsA qualification or degree in Information Technology or a related field is desirableCompTIA A+, Network+, and Security+ certifications are desirableMicrosoft Certified: Windows Fundamentals (MTA) is desirable Responsibilities: Ensure our Service Desk is kept up to dateDrive continuous improvement of processes within our Service DeskLead weekly Service Desk review meetings to confirm the status of all ticketsProvide support for hardware, software, and network issuesAssist users with IT-related problemsAnswer queries and provide training where necessaryUpdate our service desk software to reflect work carried out and keep queries currentMaintain accurate records of IT assets and usersProvide accurate user work instructions and IT technical documentation for incidents, problems, and completed projectsPerform and monitor updates, backups, and preventive maintenance on all IT systemsContribute to the implementation and monitoring of security measures to safeguard organisational dataParticipate in IT projects, including system upgrades, migrations, and installationsWork with third-party vendors to ensure timely resolution of issues Technologies: AWSActive DirectoryAzureCloudHardwareHyper-VSupportMicrosoft 365NetworkSecurityWindowsOffice 365 More:
We are working with a local manufacturer to recruit a Group IT Support Administrator on a permanent basis. This is a Monday to Friday, office-based role in Melksham, working 37.5 hours per week. The salary is from £28,000 to £32,000 per annum, depending on experience. We are an equal opportunity employer and consider all applications without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
last updated 34 week of 2026