About this role
Salary: £40,000 - 50,000 per year
Requirements: Previous experience in an IT Support, Service Desk, or Helpdesk roleExperience supporting an ERP system, preferably JDE / JD EdwardsStrong knowledge of Microsoft Windows and Microsoft 365Understanding of Active DirectoryKnowledge of networking fundamentals including TCP/IP, DNS, and DHCPStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work independently and manage multiple prioritiesFull UK driving licenceExperience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow, or ITIL is advantageous Responsibilities: Provide day-to-day IT support across hardware, software, networks, and peripheral equipmentSupport and administer our ERP system, including JDERespond to and resolve ServiceNow helpdesk ticketsTroubleshoot PCs, laptops, mobile devices, printers, and connectivity issuesSupport Microsoft 365 including Outlook, Teams, OneDrive, and SharePointInstall, configure, and maintain IT hardware and softwareManage user accounts, permissions, and access through Active Directory and Microsoft 365Support server infrastructure and virtual environments including Hyper-VAssist with LAN, WAN, Wi-Fi, and VPN connectivitySupport system upgrades, migrations, backups, and cybersecurity processesMaintain IT asset records and technical documentationProvide guidance and support to users across the business Technologies: Active DirectoryERPHardwareHyper-VSupportITILLANMicrosoft 365Microsoft IntuneMobileServiceNowSharePointTCP/IPVPNWindowsOffice 365 More:
We are partnering with a well-established organisation to recruit an IT Support Technician for our Leicester site. This is a varied, hands-on role supporting hardware, software, networks, Microsoft 365, and core business systems, with a key focus on administering our ERP system, ideally JDE / JD Edwards. The role is predominantly based in Leicester, with occasional travel to other company sites when required. We are an equal opportunities employer.
last updated 34 week of 2026