About this role
Salary: £27,000 - 32,000 per year
Requirements: We are looking for someone with 2+ years experience in a similar environment.We need sound knowledge of commercial software applications, including Microsoft technologies such as Windows, Office 365, Active Directory, Exchange Online, and Entra ID, as well as infrastructure products used in a business environment.We require CompTIA A+.We require Microsoft 365 Certified: Endpoint Administrator Associate.We require CT BTEC Level 3 System Support.We are looking for First Line Analyst experience.We need excellent IT skills and experience installing and supporting laptops, PCs, printers, and peripherals in a networked environment.We require experience setting up and configuring mobile devices.We need experience writing systems documentation.We require experience using ITIL / helpdesk systems.We need excellent communication and customer service skills, both internally and externally.We require excellent organisational skills.We need a flexible approach. Responsibilities: We investigate and progress first- and second-line IT service desk tasks from users and third-party software suppliers through to resolution.We ensure users are aware of and comply with policies, regulations, code of conduct, and the misuse act.We administer, maintain, and document our IT systems to ensure continual service improvements.We maintain the internal IT knowledge base with technical and user documentation so it remains current and informative.We deliver user training to promote and maximise the use of infrastructure and software facilities.We plan, coordinate, and manage the installation, maintenance, and upgrade of desktop hardware, including laptops, and software, ensuring minimal disruption.We log, categorise, prioritise, and resolve tickets using agreed processes, knowledge articles, and service standards.We adhere to security, access, and change procedures.We undertake any other relevant responsibilities as directed by the line manager. Technologies: Active DirectoryHardwareSupportITILMicrosoft 365MobileOffice 365SecurityWindows More:
We are a multi-billion-dollar company based near Broxbourne, offering an opportunity to join a busy, fast-moving business as a highly customer-focused Technical Support Analyst. We offer a salary of up to £32k, 25 days holiday increasing with length of service plus 1.5 extra days between Christmas and New Year, a private health scheme, pension scheme, an optional cash plan with Medicash, and a death in service benefit. During the 6-month probation period, the working hours are 9:00am to 5:30pm, moving to 8:00am to 4:30pm after probation. We are committed to equality, diversity, and inclusion within our workforce.
last updated 34 week of 2026