About this role
Purpose:
The Solution Design Engineer is responsible for the development, governance and delivery of innovative healthcare technology solutions across customer accounts, healthcare construction projects and digital transformation programmes. This role plays a pivotal part in ensuring the successful design, implementation and ongoing evolution of integrated technology solutions that support clinical workflows, enhance patient safety and improve operational efficiency.
This is an exciting opportunity for a technically skilled professional with experience in healthcare technology, construction project environments and digital design delivery to help shape the future of connected healthcare solutions
A key aspect of the role is leading and developing Ascom UK's BIM strategy, promoting best practice and ensuring BIM and ISO 19650-compliant information management processes are embedded within project delivery. You will act as a subject matter expert, sharing knowledge across the wider business and supporting teams to deliver coordinated, compliant and high-quality design solutions.
What You'll Be Doing
Customer Account & Solution Strategy
Build strong, long-term relationships with customers & strategic partners
Develop & maintain customer technology roadmaps & solution strategies
Support strategic account planning, business development and tender activities
Ensure solutions align with customer requirements, organisational objectives and product roadmaps
Contribute to the development of best-in-class design deliverables & service delivery standards
Solution Design & Technical Engineering
You will be responsible for designing integrated healthcare technology solutions including:
Nurse Call Systems
Clinical Communication Platforms
Staff Safety Solutions
DECT & Wireless Systems
Real-Time Location Systems (RTLS)
Alarm Management Solutions
Healthcare Messaging Systems
Safe Building Technologies
Software and Integration Platforms
You will also:
Create functional and technical solution designs
Produce Bills of Materials (BOMs), technical specifications and equipment schedules
Develop system architecture diagrams and network designs
Define integration requirements and comprehensive design documentation
Ensure solutions are secure, scalable, resilient & fit for purpose
Healthcare Construction & Digital Delivery
Support healthcare technology projects through all applicable RIBA design stages
Coordinate designs with architects, contractors, M&E consultants, ICT providers and specialist suppliers
Review architectural, services and construction drawings and specifications
Participate in technical workshops, project reviews and design coordination meetings
Ensure technology infrastructure integrates effectively with building services and construction requirements
BIM & Digital Engineering
Support BIM and digital engineering processes across healthcare projects
Promote ISO 19650 compliant information management practices
Assist with model coordination, information delivery planning and digital design reviews
Contribute to BIM Execution Plans and digital delivery processes
Ensure design information complies with project standards and information management requirements
Risk Compliance & Quality
Identify and mitigate technical and solution-related risks
Ensure designs meet cybersecurity, clinical safety and applicable regulatory requirements
Support product upgrades, software releases and technology change programmes
Contribute to continuous quality improvement initiatives
Work in accordance with Health & Safety, Environmental, Information Security and Quality Management requirements
Innovation & Continuous Improvement
Research emerging technologies, healthcare trends and customer requirements
Support the development of new solutions, reusable templates and technical standards
Provide feedback to Product Management on market developments and customer needs
Drive improvements in engineering processes, design quality and documentation standards
Technical Infrastructure Expertise
Understanding of:
TCP/IP Networking
LAN/WAN Infrastructure
Wireless Networking
Telecommunications Systems
VoIP Technologies
Server Infrastructure
System Integration
Virtualisation Technologies
Digital Design & BIM
Working knowledge of:
AutoCAD
BIM Workflows
Design Coordination
Information Management
ISO 19650 Principles
Construction Design Delivery Processes
Experience & Qualifications
Essential
Associate Degree, HND or equivalent engineering, IT or telecommunications qualification
3-5 years experience in a customer-facing technical engineering or solution design role
3-5 years experience working with:
Networking equipment
Healthcare technology solutions
Construction Environment
Experience developing technical solution designs and associated documentation
Experience providing customer technical support and consultancy services
Desirable
Experience supporting UK healthcare construction projects
Experience with BIM-enabled projects
Knowledge of ISO 19650 information management processes
AutoCAD proficiency
BIM certification or demonstrable practical experience