About this role
Key Responsibilities/ Challenges: 1. Customs Brokerage & Documentation
• Execute customs brokerage activities, including maintaining shipment records and preparing customs documents such as Bill of Lading, declarations, and clearance paperwork.
• Accurately classify goods and calculate duties, tariffs, taxes, weights, and volumes.
• Manage the filing of customs entries and enter shipment details into the E-Paperless program for submission to the Customs Office.
• Handle daily customs declarations, post-clearance updates, and document archiving.
2. Customs Compliance & Regulatory Coordination
• Manage customs and compliance processes to ensure timely and cost-effective international shipments.
• Coordinate permits, licenses, and certificates required for customs clearance.
• Advise customers on customs regulations and trade compliance, including restricted or sanctioned destinations.
• Identify facts and resolve customs-related issues, and recommend solutions to both external and internal stakeholders.
3. Coordination & Control Tower
• Act as control tower, cooperating with Customer Service, customers, shipping lines, and freight forwarders to complete customs declaration and clearance end-to-end.
• Coordinate with overseas offices, customs authorities, and shipping agents to confirm requirements, costs, and timelines.
4. Relationship & Knowledge Building
• Develop a network of contacts to build relationships and strengthen DGF's product and market knowledge.
5. Key Performance Indicators (KPIs)
• Customs Declaration Accuracy: ≥ 98%
• On-Time Customs Entry Filing / Clearance: ≥ 95%
• Compliance / Audit Findings: Zero critical non-conformities
• Document Archiving Completed within SLA: ≥ 98%
• Issue Resolution within SLA: ≥ 95%
6. Decision-Making Authority
• Classify goods and determine duty, tariff, and tax calculations for assigned shipments.
• Prepare and submit customs declarations and entries within delegated authority.
• Verify and confirm required permits, licenses, and certificates prior to clearance.
• Coordinate directly with customs authorities, shipping agents, and overseas offices on routine matters.
• Recommend solutions for customs-related issues; escalate complex or high-risk compliance matters to the Team Leader/Manager.
• No authority to make final rulings on restricted or sanctioned destinations without Team Leader/Compliance sign-off.
Selection Criteria:
• Bachelor’s degree in business management, Logistics or a related field.
• Holding a Customs Broker License is an advantage
• Experience with CargoWise (CW1) is an advantage.
• At least 2-3 years’ experience in Freight or Logistics.
• Understanding of customs clearance processes, with the ability to interpret regulations and provide practical guidance to ensure compliant and efficient shipments.
• Effective communication skill of spoken and written in English
• Have computer skill; MS Office, Outlook
• Availability to work on Saturdays is required.