About this role
Bachelor's degree in Systems Engineering, Computer Science, or a related field. Minimum 1 year of experience in service and technical support. Intermediate English proficiency. Experience using Group systems (Hogan, Lotus Notes, TEF, SPEI). Intermediate Excel skills. Strong negotiation skills with internal segments and/or corporate clients. Strong analytical skills to identify potential risks or control improvements in Operations in a timely manner. Sound decision-making skills and ability to take ownership (empowerment). Strong teamwork and collaboration skills.