About this role
Your role: Manage customer service hotlines and provide ease of contact service to customers Support customer accounts with effective order management and service coordination Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications Handle service requests raised by customers and relate the issues to relevant internal parties Perform any ad hoc assignments as requested To succeed in this role: Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or DSE/ Form 5 graduates with minimum 2 years' account service working experience Good communication skills, customer-oriented, innovative and self-confident Good PC skills, familiar with MS Office is an advantage Good command of both spoken and written English & Chinese Fresh Graduates with good communication will also be considered