About this role
Requisition Id: 4697 Hourly Pay Rate: $16.97 Hourly Pay Grade: H4 Expected Work Schedule: Monday-Friday 10:00 am - 5:00 pm.; will usually work 3-day shifts with next 6 days off; ability to be flexible with scheduling is required. Job Location: Kansas City Regional Office (LEESS2) Closing Date: September 4, 2026 Our Culture: The Missouri Department of Conservation supports a culture of trusted professionals that is dedicated to our mission, responsible stewards, and believe in One MDC. To learn more about this exciting opportunity, please email the hiring supervisor, Angela M Ramey , at [email protected] or call 816-525-0300 ext. 1222 , Monday through Friday 8 am - 5 pm. We would love to hear from you! Summary/Objective Provide customer service support at the Kansas City Regional Office front desk. Essential Job Duties Correspond and communicate with internal and external customers via phone, email and in-person discussions about a variety of topics including hunting, fishing, outdoor recreation, and nuisance wildlife. Maintain confidential information to include investigatory processes and stakeholder's personal information. Sell hunting and fishing permits. Utilize software programs such as Word, Excel, and Outlook. Process reservations for public rentals. Ancillary Job Duties Back-up and/or assist other administrative personnel, when needed. Troubleshoot office machines. Assist staff with projects and managed hunts. Other duties, as assigned. Education and Experience High school diploma or GED/HiSET required. At least three (3) years of progressively responsible professional experience. Knowledge, Skills and Abilities Ability to use office equipment, such as copier, multi-line phone system, fax machine, scanner, 10 key machine and computer. Excellent customer service and communication skills. Time management and organizational skills. Attention to detail. Work Environment Work is performed in a standard office environment. Physical Abilities Remain in a stationary position 70% or more of the time. Constantly operate a computer and other office productivity machinery. Frequently communicate and exchange accurate information. Clarity of vision at 20 inches or less. Regularly lift up to 5 pounds, correctly lift up to 10 pounds. Concentrated attention is required at all times. Regular attendance is a necessary and essential function. Disclaimer This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. The Missouri Department of Conservation reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements. Exemption Status/Special Notes This position has been determined to be Nonexempt according to the Fair Labor Standards Act. Employees must agree to accept compensatory time in lieu of cash payments in accordance with the Department's Compensatory Time Off and Overtime Policy. Salaried and hourly employees are expected to use a mobile device-cellular phone for Department business, as needed. MDC promotes a Tobacco-Free (smoke and smokeless) working environment. The Department of Conservation will only hire United States citizens and aliens authorized to work in the United States. All new employees will be required to complete an "Employment Eligibility Verification" (Form I-9) and produce requested documentation after employment. Candidates seeking initial employment or re-employment must submit to a drug screen following offer of employment. All persons employed with the state of Missouri shall file all state income tax forms and pay all state income taxes owed.