About this role
Job Requisition Details Requisition ID: 147408 Location: Johannesburg, Gauteng Closing Date: 01 September 2026 Talent Acquisition: Bongiwe Mchunu Job Family Business and Commercial Banking Career Stream Business Integration Leadership Pipeline Business Specialist FAIS Affected Job Purpose Coordinate the end-to-end integration of business, process, and technical solutions by applying subject-matter expertise to ensure the delivery of customer value aligned to business strategy. Why Join Our Team Join a dynamic team that plays a critical role in connecting business strategy, customer needs, and technology solutions to deliver meaningful impact across Nedbank. This role offers the opportunity to collaborate with diverse stakeholders, influence business transformation initiatives, drive continuous improvement, and contribute to innovative solutions that enhance client and employee experiences. If you are passionate about solving complex business challenges and creating sustainable value, this is the ideal environment to grow your career. Job Responsibilities Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new ones. Use research, data, client and staff insights, and other relevant information to inform sound improvement recommendations. Facilitate workshops with business stakeholders to determine client and/or staff needs. Engage with stakeholders to identify and address pre‑ and post‑implementation enhancements. Conduct business engagement and stakeholder management sessions as required. Provide, document, and/or coordinate end-to-end business processes and/or business requirements, ensuring alignment and understanding across business, technical, and other relevant stakeholders. Ensure proposed changes and initiatives support business objectives and strategic direction. Understand and articulate all aspects of initiative/project delivery, including interdependencies across teams. Offer SME input into relevant initiatives, projects, and programmes as required. Deliver initiatives on time, within budget, at the required quality, and in line with identified business benefits. Review and sign off on business processes and business requirements for relevant projects and initiatives. Drive or contribute to business case development and benefits tracking. Identify, escalate, and manage issues and risks appropriately (e.g., resolution, mitigation, sign‑off). Drive or support the implementation of new business processes, systems, and policies. Conduct or facilitate business, process, or system testing as required. Demonstrate Nedbank’s vision and values in all interactions with team members and stakeholders. Enhance personal capability by staying abreast of developments in relevant fields, identifying training needs, and engaging in career development activities. Ensure personal growth and role effectiveness by completing required learning activities, applying new skills, and maintaining required certifications. Ensure accurate information sharing with stakeholders and contribute to internal knowledge sharing within the team. Support a culture that promotes transformation goals and participate in Nedbank culture‑building initiatives (e.g., staff surveys). Our Ideal Candidate We are looking for a professional who can: Translate business needs into practical, customer-centric process and technology solutions. Build trusted relationships and effectively engage with stakeholders at all levels. Analyse complex problems using data, insight, and research to recommend improvements. Drive business analysis, process optimisation, and change initiatives from concept through implementation. Manage risks, dependencies, and competing priorities while delivering quality outcomes on time and within budget. Demonstrate strong communication, influencing, and continuous improvement capabilities in a fast-paced financial services environment. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification Advanced Diploma, BCom, BEng, BTech, or equivalent Process Redesign, Business Analysis, or Customer Experience (CX) qualification Minimum Experience Level 4–6 years working experience (business or IT) At least 2 years practical experience in business analysis OR process analysis OR product management OR sales/servicing (within financial services) Technical / Professional Knowledge Administrative procedures and systems Banking knowledge Budget forecast assumptions Capacity planning Client Service Management Data analysis Operations planning Research and development Stakeholder management Process Design Behavioural Competencies Innovation Decision Making Communication Influencing Continuous Improvement Earning Trust --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566