About this role
Senior Manager Retail Training PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION: To provide the best learning service to own retail and franchise staff to empower them to consistently meet the retail standards Key Responsibilities: Business Provide training support to own retail and franchise team to drive retail business and consumer experience Offer training solutions to improve retail KPIs according to long term / short term retail needs. Develop and track training efficiency through retail KPIs as well as training KPIs Develop comprehensive training plans and programs to meet own retail and franchise staff learning needs Stakeholder Management Partner with Retail Operation leaders to drive the retail performance Attend business meetings and provide training suggestions Coordinate with Retail Operations, Retail HR, Product Marketing and other relevant teams to get alignment and acquire the resources Training Management Maintain and optimize retail training structure to ensure clustered learning curriculums fit business needs. Utilize proper learning methods to optimize learning experience Develop training KPIs and processes for evaluating training delivery quality and effectiveness People Management Performance management to direct reports; review and evaluate performance Improve direct reports’ capabilities on both soft skills and functional skills Encourage best practices share among team Requisite Education and Experience / Minimum Qualifi c ation: At least 6-8 years’ experience training development and delivery Experience with apparel retail or fast fashion is preferred Competencies / Attributes Excellent project management skills Excellent communication/interpersonal skills Excellent leadership skills Customer-oriented Team player Able to multi-task Willing to change Educational Background University degree or above PC/Language/Other Skills English fluency and Mandarin fluency PC skills, knowledge of Microsoft products